Energy Efficiency Customer Care Specialist
3+ years’ experience with customer outreach, business development, sales
1+ years’ experience in the energy efficiency industry preferred.
Seeking an experienced energy efficiency program outreach and field support professional to perform business, contractor, and project development activities. The candidate should have a strong field support and outreach background and excellent time management skills. The candidate will oversee the implementation and marketing of programs to support program goals and maximize energy savings in the commercial and industrial marketplace. The candidate will be responsible for generating new business by leveraging existing relationships with customers and contractors. Some additional essential functions: targeting high potential prospects, identifying energy saving solutions, conducting demos and training, conducting pre- and post-inspections of installations of energy efficient equipment.
- Work as part of an energy efficiency team ensuring that customers and trade allies are aware of the program, identifying energy-savings opportunities, and assisting with program participation
- Assistance with completing project application submissions from customers, contractors, engineers/consultants, and other program participants in order to ascertain compliance with program guidelines and procedures
- Maintain, update, and add entries to the system databases accurately.
- Provide assistance with customer service, scheduling and other issues as needed
- Direct communications with customers and trade ally contractors
- Identifying and implementing process improvements
- • Bachelor’s degree from an accredited four-year college or university in a related field with 3+ years of experience
- • Strong communication skills, experience with client engagement and coordination
- • 3-5 years of sales or outreach experience
- • Proficient in Microsoft Office Suite, including Word, Excel, Outlook, SharePoint and Dynamics
- • Experience with tracking systems and databases
- • Advanced written and oral communication skills, and presentation skills
- • Experience working in a team setting and collaborating with a diverse group of stakeholders
- • Strong customer service skills
- • Good organizational and planning skills
- • Ability to build and maintain relationships
- • Valid driver’s license with clean driving record and a reliable vehicle
- Understanding of energy efficiency technologies and energy-saving solutions
- Previous experience working with manufacturers, distributors, or installers of energy efficient equipment including lighting, HVAC, refrigeration, motor drives, or compressed air systems in either technical sales or field support roles
- Experience interacting with diverse populations and demographic groups
- Sound business ethics, including the protection of proprietary and confidential information
- Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
- Ability to work with all levels of internal staff, as well as outside clients and vendors
- Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions
Please email a resume and cover letter to belindadantin@hrnola.com